Terms and Conditions

Kingaroy Toyworld website is owned and operated by Kingaroy Toyworld, and is designed to be used for personal online shopping for toys and gifts. Access to this website, and use of all of its contents, is subject to the following Terms & Conditions. By accessing our site, you are agreeing to accept and adhere to these Terms & Conditions. If you do not accept these Terms & Conditions then please navigate away from this site.

GENERAL

Kingaroy Toyworld reserves the right to decline a customer order and refund any monies paid in full.

Our website is hosted in Australia, and we are committed to providing our services online on a continual basis, however it can be expected that occasionally, due to unforeseeable circumstances, there may be interruptions to this service that are beyond our control.

Any alterations to details on our website, or to emails sent by our website staff, particularly in regard to pricing or special offers, will not be accepted or honoured. Activities such as alteration, falsification, or forgery of any Kingaroy Toyworld documents, files, or emails may be seen as fraudulent and appropriate actions will be taken.

PRICING

All transactions made through our website are processed in Australian Dollars, and are inclusive of GST.

We reserve the right to update our product prices at any time, this includes the correction of any topographical errors.

All prices shown are for a single item, unless otherwise stated. For illustration purposes, at times more than one item may be displayed in a single image.

Every effort is made on our behalf to ensure that all pricing and information displayed on our website is accurate, however sometimes errors will occur. Errors will be rectified promptly to the best of our ability.

AVAILABILITY

Our online inventory is updated as regularly as possible, however if a product you purchase is out of stock for any reason we will endeavour to contact you as soon as possible to arrange a suitable substitute, or alternatively a refund.

Occasionally, products shown on our website may sell out without notice. Products that are no longer available will be removed as soon as possible.

Our website serves as a guide to products that are generally available in store at Kingaroy Toyworld, however in some cases online and instore prices may differ.

All products are subject to store availability, as a result, the information on this website may change at any time and may not necessarily be correct or up to date at the time of your visit.

PAYMENT OPTIONS

We accept Credit Card payments, Paypal, Afterpay, and ZipPay payments only.

Payments are charged at the time of order, and all orders are to be paid in full prior to product despatch.

If an error occurs during the checkout process, we will contact you as soon as possible to resolve the issue, or alternatively cancel the sale and refund any monies paid.

We reserve the right to cancel or limit sales at any time.

DELIVERY

We offer both postage Australia wide, and Click and Collect instore options.

Our products are delivered Australia wide using Australia Post. Postage costs are influenced by the size and weight of your purchase, as well as your location. Exact postage costs will be calculated within our shopping cart feature and will be added to your order at the time of checkout.

All orders are typically despatched from our store within one week. If handling is expected to exceed this timeframe, you will be contacted by one of our friendly staff.

Click and Collect customers will be contacted within one week of their purchase to collect their order from our Kingaroy based store. Collection will only be available in Kingaroy. No delivery fee will be charged for Click and Collect purchases.

As we also sell products instore, some posted products may be marked with their original retail price ticket.

In the event of significant error in postage calculations, you will be contacted as soon as possible in order to advise you of the correct charges. At this time you may be offered a refund, or have the option to cancel your order.

Kingaroy Toyworld has no control or responsibility over your purchase once the order has been handed to Australia Post for despatch to your location.

At this stage we do not offer Express Postage services.

RETURNS

If you happen to change your mind, Kingaroy Toyworld will accept returns within 14 days with your original purchase receipt, provided that the product is unopened, unused, and its original packaging and condition. In these cases you will be offered an exchange or instore credit only.

However, if a product is faulty, not of acceptable or described quality, is not fit for its stated purpose, or does not match our description, Kingaroy Toyworld will offer an exchange, repair, replacement, or refund. Original purchase receipt must be presented for all returns.  

We reserve the right to return any product to the manufacturer’s nominated repair agent to assess the fault or issue.

We also reserve the right to refuse any return, where the item fault is deemed a result of misuse or neglect.

LAY-BYS

We now offer both In-store and Online Lay-by options. Please see our In-store Lay-by Terms and Conditions, and Online Lay-by Terms and Conditions pages for full Lay-by Terms and Conditions, as well as information about how to place an Online Lay-by with us.

PRIVACY STATEMENT

We respect the privacy of our customers, and as such any information collected on this website will be held with the utmost care and be kept strictly confidential.

Personal information will be used for the purpose of providing our products to you, for example your name and address are required for the safe delivery of your products.

Information will not be used in any way which you have not consented to, nor will any information be sold, rented, disclosed, or loaned.