Returns Policy

Returns Policy

If you happen to change your mind, Kingaroy Toyworld will accept returns within 14 days with your original purchase receipt, provided that the product is unopened, unused, and its original packaging and condition. In these cases you will be offered an exchange or instore credit only.

However, if a product is faulty, not of acceptable or described quality, is not fit for its stated purpose, or does not match our description, Kingaroy Toyworld will offer an exchange, repair, replacement, or refund. Original purchase receipt must be presented for all returns. 

We reserve the right to return any product to the manufacturer’s nominated repair agent to assess the fault or issue.

We also reserve the right to refuse any return, where the item fault is deemed a result of misuse or neglect.